Frequently Asked Questions

General

Q. How many employees do I need to enroll? Are there minimums? 
A. There are no minimums required for the TransitChek^® program. Premium TransitChek^®  programs require certain minimum employee participation; please contact Sales for further information.

Q. Can I order extra TransitChek^®  products for family members and friends?
A. No, the TransitChek^®  benefit is intended for the commuting employee only, and does not include spouses or dependents.

Q. What are your Customer Service hours?
A. Customer Service is available via telephone from 8:30 A.M. to 5:30 P.M. EST
Walk-in for replacement of a damaged Premium MetroCard^®  is from 8:30 A.M. to 4:45 P.M. EST
Walk-in for replacement of a lost or stolen Premium MetroCard^®  is from 8:30 A.M. to 2:45 P.M. EST

Q. Can TransitChek^®  Vouchers be stopped or cancelled?
A  No, there is no way to stop or cancel a Voucher.