Frequently Asked Questions Regarding the TransitChek^®  Program

1. How can I find out my order status?

   Call Customer Service at 1-800-945-CHEK (2435). You can expect to receive your TransitChek^® orders within 7 to 10 business days from the date your order was received.

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2. What are my payment options? Can I use a credit card?

   You can pay by check or wire funds. We do not presently accept credit cards.

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3. How can I expedite an order?

   We do not guarantee expedited services. Please call Customer Service before you send in an order to inquire about expediting your order.

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4. How can I change an order?

   Orders are received directly at our bank and processed, so we may not be able to change them. Please call Customer Service for assistance.

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5. Can I pick up my order?

   An order cannot be picked up. All orders are mailed from our out-of-state distribution center.

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6. Is there a minimum order?

   There are no minimum order requirements for TransitChek^® products. If there are minimums listed on an order form you're using, please disregard them. 

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7. What do I do with expired or damaged TransitChek^® Vouchers and TransitChek MetroCard^®? Can they be exchanged?

   A TransitChek^® employer may return expired or damaged TransitChek^® MetroCard^® products and TransitChek^® Vouchers. MetroCard^® products must be sealed in their individual wrappers. Expired MetroCards have to be returned within two years of the expiration date. A credit will be applied to your account for the returned items. For additional information, please call TransitChek Customer Service at 800.945.CHEK.

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8. How can I order? Can I order online? By telephone?

   You may order by mail and include a check, or pay by wire and fax your order form. Your order will not be shipped until payment is received.

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9. What if an employee loses or damages their TransitChek^® Voucher benefit?

   Under the TransitChek^® program, lost or stolen vouchers are not replaceable. Damaged vouchers may be returned, and the employer will receive credit.

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10. Where can my employees use TransitChek^® Vouchers to purchase a MetroCard^® in the New York area?

    TransitChek^® Vouchers are accepted by many retailers throughout the five boroughs and in Westchester, Long Island and New Jersey, including most Hudson News and Western Union locations. For a complete listing by area, choose from the following: Bronx, Brooklyn, Manhattan, Staten Island, Queens, Westchester, or  Long Island-NJ.

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11. What about a lost or damaged TransitChek^® MetroCard^®?

    Under the TransitChek^® Program a lost or stolen MetroCard^® cannot be replaced. Damaged MetroCards must be mailed to NYC Transit. A pre-addressed postage-paid envelope with a questionnaire can be obtained at station booths.

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12. What should I do after receiving my order?

    When you receive an order from TransitCenter, please check it immediately. All orders are sent with a shipping summary so you can verify its contents. Please call Customer Service within 24 hours if you find any discrepancies.

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13. How are TransitChek^® benefit products delivered? What are my options?

    TransitChek^® orders are shipped via Federal Express 2nd day delivery. Presently, there are no other shipping alternatives.

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